The Psychology of Quality - The Quiet Work
When people ask what I do, I usually say I build automation frameworks — or that I build quality systems. But most days, it feels more like I’m studying human behavior. It starts in conversations — in understanding what drives people, what pressures them, and why certain corners get cut. The hardest bugs I’ve ever seen didn’t come from bad code. They came from assumptions, from hurry, from the “it’s probably fine” mindset — and from that tiny voice that hopes no one looks too closely. It’s that little cognitive devil on our shoulder — the one that stops us from really testing our work, that resists change, or that whispers we’re too confident to double-check. The Myth of QA Owning Quality One of the biggest misconceptions I’ve seen in startups is the idea that QA owns quality. It sounds flattering — almost empowering — but it’s actually a trap. When you tell a team “QA owns quality,” what they hear is “QA will catch it.” Or, “If we missed anything, that's our fault”. And the moment...